Reference

Terms and Conditions for Your dewa991 Account

These terms set out what you agree to when you open and use a dewa991 account, including how we handle deposits via DANA, OVO, and GoPay, account eligibility, and what happens if something goes wrong.

Account EligibilityDANA · OVO · GoPay DepositsWallet & Withdrawal RulesAccount Security ObligationsJurisdiction Applies
dewa991 Terms and Conditions for Your dewa991 Account
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Your account data stays yours. We collect only what we need to verify your identity, process your wallet transactions through DANA, OVO, or GoPay, and keep your account secure. We do not sell your information to third parties, and we do not use it for purposes beyond operating your account and complying with applicable legal obligations.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations in your region.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your account preferences. No third-party ad tracking cookies are used on your account pages.

Account Security

Your account is protected by a password you set and, where enabled, a one-time PIN sent to your registered mobile number. Never share your login credentials with anyone.

Update or Remove Your Data

To request a correction to your account details or to ask us to delete your data after account closure, contact support directly through live chat or email.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — including wallet discrepancies, access issues, or a request to close your account — our support team handles it directly. Players in Medan and Bandung reach us through the same channels as everyone across Indonesia.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach our Indonesia support team directly. Available for account and wallet queries.

Email Support

Send detailed term-related queries or account closure requests to our support address. We respond to every message in the order received.

Help Centre

Our help centre covers common questions about account rules, wallet limits, and what to do if your DANA or OVO deposit doesn't reflect.

Frequently Asked Questions About Our Terms

Real questions about how our terms work in practice — from wallet deposits to account closure and everything in between.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that using this platform is legal in your jurisdiction before opening an account.

If your account is suspended pending a review, your wallet balance is held and not forfeited. Once the review concludes, we will either restore access or process a withdrawal to your registered DANA or OVO account.

Contact our support team via live chat or email with your registered account details. We will respond with a summary of the personal data we hold within a reasonable timeframe under applicable rules.

Yes. We send a notice to your registered contact before any material update takes effect. You have the option to close your account and withdraw your balance if you do not accept the updated terms.

You are responsible for keeping your password and OTP confidential. Any activity that occurs on your account while your credentials are in use is your responsibility unless you report a breach to us promptly.

Submit a closure request through live chat or email support. We will process your remaining wallet balance back to your nominated DANA, OVO, or GoPay account after standard verification is completed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.